YOUR DIGITAL PARTNER
Helping charities make
digital decisions with
confidence.
I help charities get their tools, systems and websites working together, so your team can focus on their mission
How I help
About me
Less overwhelm and more control
I'm Lou and I’ve spent over two decades working in the tech and digital industry, helping organisations turn complex ideas into meaningful online experiences. Over time, I realised I wanted to pour this experience into supporting charities.
Your charity has grown and changed over the years, but your website, systems and tools haven’t kept up, so you work around the tangles, the patches and the ‘it’ll do for now’ systems but you know it’s holding you back.
I help you get back in control, look at how your tools, systems and people connect, untangle what isn’t working and build a setup that actually supports your team, your volunteers and the people you serve.
It was great working with you, Lou. You really considered our organisation and the impact we
wanted from our website.
Cheshire and Warrington Carers Trust
The Problem
When digital foundations aren't in place, everything feels harder
I work with charities that have hit a growth point where their systems, websites and processes can't keep up. Things have been added, patched and improvised over the years until everything feels tangled — and leaders are spending energy managing workarounds instead of driving their mission forward.
I help you get back in control. I look at how your tools, systems and people connect, untangle what isn't working, and build a setup that actually supports your team, your volunteers and the people you serve.
When it's ignored
When your digital foundations aren’t set up properly, the impact shows up everywhere.
Everyday tasks take longer than they should.
Information lives in too many places.
Processes rely on workarounds, memory, and the same few people holding everything together.
Your customer or supporter experience feels it too.
Enquiries are missed or delayed. People struggle to find what they need. Small issues quietly chip away at trust and all of this creates constant distraction.
Instead of focusing on impact, growth, or the people you exist to serve, you’re stuck firefighting, fixing, chasing, and making do.
It’s exhausting. And it’s not what your time should be spent on.
Digital foundations don’t have to be perfect but do need to be clear, reliable systems that support how your organisation actually works.
That’s what I help you put in place to.
Save time in day-to-day work
Improve customer and supporter experience
Reduce manual effort and duplication
Create space to focus on what really matters
So digital stops being a distraction and starts quietly supporting your work in the background.
The Plans
You don't need everything at once. We focus on what will make the biggest difference now.
I create the beneficiary-focused website to increase understanding, promote services, engage the community and drive donations.
I simplify processes, connect tools and end subscriptions that you no longer need.
03. 90-day plan: prioritise tasks and action them
We'll create a plan between us that encourages momentum without the overwhelm. We will action it and deliver it together.
Lou was knowledgeable and showed genuine interest in finding out about the organisation and the support we offer to meet our needs as well as our carers needs
Samantha Rowland
From the beginning, we knew that Lou was the best person for the job. We wouldn't hesitate in recommending
her
Dawn Holmes
Lou applies a very methodical approach to understanding the task at hand. She ask the right questions, she's open, honest, decisive and goes above and beyond which really struck a chord with me
Paul Wilson